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PROPELOS PARTNER PORTAL GUIDE
Contact Propelos about the Partner Portal
Send the information needed to investigate access, Finder, reporting or integration issues.
Partner Portal accounts
In this guide
Contact Propelos through Get Help for portal issues or changes your account does not let you make.
1. Identify the account and page
Include the organisation/account name and sign-in email. Name the area: access, AI Search, AI Visibility, SEO or an Account tab.
2. Explain what happened
Describe what you tried, what you expected and the actual result. Include the exact message and time. A screenshot of the issue can help.
For reports, include the client and applicable dates, market, place or device. For listings/Finder issues, include the website and property reference/source. For delivery, include the lead, delivery badge and receiving system.
3. State the change you need
For access or managed changes, specify the colleague, setting, tracked question, market, rival or keyword you want reviewed.
Keep passwords, invitation/reset links, full API keys and signing secrets out of messages and screenshots. A key prefix or integration name identifies the setup.
The request gives Propelos context to investigate. It does not itself change settings, grant access, connect a CRM or confirm delivery. Use the troubleshooting guide for routine checks first.