Request team access or an account change

Ask Propelos to invite a colleague, remove access or correct the accounts someone can open.

1. Describe the access needed

Gather the person's name, sign-in email and affected organisation/account. State whether you need a new invitation, added account access, removal or a change of sign-in email.

2. Send the request

Use Get Help to contact Propelos with those details. Sending the request lets the team review it; it does not itself grant or remove access. The Partner Portal has no team-management or role editor.

3. Complete the invitation

Ask the person to open the invitation and follow Set Up Your Account, or Sign in and join if they already use that email with Propelos. Read the separate-password option before choosing it; different passwords can keep accounts separate at sign-in.

For an expired invitation, request a fresh link. For one already accepted, sign in. If the required organisation is missing from Choose an account or the account menu, include that in the request.

Personal notification switches affect only that person's membership in the selected account.